How to spread great word of mouth about your product/service
Recently on vacation my wife and I took a Kayak tour in Kauai, Hawaii. Not only was the guide extremely nice, but he was...
Why LandRollers rollerblades missed the boat with Cesar Millan
I've been a fan of Dog Whisper and Cesar Millan for years. I credit him for my having a fairly obedient German Shepherd. Realizing...
Freebies can be huge revenue sources
After looking around for books on analytics, I stumbled upon a book entitled "Behavioral Analytics for Dummies." It's an e-book by a company named...
Spotify: How to download for Offline Mode
So you have Spotify Premium and now you want to know how to download the songs so you can listen during offline mode or...
Service? Who gives a crap about service?
Today at the gym I saw a trainer texting while his client was killing themselves on the leg press. If I looked up and...
Subway gets away with sucking
I can't believe I'm going to write about how dumb I am, but here goes.
I often eat at Subway when I don't have a...
Xbox 360 and the red ring of death
If you own an Xbox 360 then chances are that you have heard of the “red ring of death.” It’s when the green lights...
What you don’t tell customers might kill you
I just got off the phone with a survey company. They were surveying me about my recent interaction with GM.The amazing thing was how...
Why don’t you have any customers?
My gym is packed. They are lucky. My gym's juice bar is dead. So much for luck. So why is a juice bar that...
Apple iPad: Why is Apple the only company to dazzle us?
There is something that can be learned from Apple by every company. The Apple iPad conference was a spectacle. People sitting around offices watching...
