How much is a customer really worth?
also, about how good the stylist is and she takes an hour to do my hair, massage neck, etc. and why she'll always be...
Sometimes a free service gets you more in the end
I remember when I moved to Connecticut years ago I needed to get my glasses adjusted and to find an eye doctor. The most...
What you don’t tell customers might kill you
I just got off the phone with a survey company. They were surveying me about my recent interaction with GM.The amazing thing was how...
Education.org
What if someone started a non-profit college. One that was highly accredited. Something to compete with all the ITT's and Art Institutes of the...
The future online and everywhere is analytics
This is getting old for many people who know me, but recently a friend turned me on to a book that I would have...
How to Autopost from WordPress to Twitter
I was trying to to take a step out of posting something on Wordpress and then the need to go to Twitter to post....
One team’s trash is another’s treasure
I still can't understand why one team would castaway their coach or assistant coach and other teams end up competing for their services. Especially...
California Pizza Kitchen can’t take out the onions
The California Pizza Kitchen almost has too much to choose from. It took a good ten minutes to try and work my way through...
Talking a good game
A funny thing happened to me at Target yesterday. There was a cashier who talked a lot. Talked to the point of being a...
When a website is missing a key ingrediant
It's often very easy to fix a simple problem on a website, but sometimes the fix is beyond the site's team because they don't...
