What you don’t tell customers might kill you
I just got off the phone with a survey company. They were surveying me about my recent interaction with GM.The amazing thing was how...
Rock Star 101
Here is the dilemma. Your a rock star and you need to sell CDs. Remember those? The round plastic spinning things? Well those CDs...
How AAA might go to A minus
In a time when companies are finding their market shares being eaten by online monsters like Google the best thing isn't to try and...
Structure–is that what you call structure?
Does anyone remember Structure the clothing store? The store was like Banana Republic and Abercrombie & Fitch. They sold designer-style clothing, that wasn't cheap...
Do you want my business? No, okay thanks again.
My wife and I tried a restaurant tonight and was surprised that there was a farmer's market going on right outside the plaza. When...
You print a what?
Why are newspapers in big trouble? And why don't they look like they are ever going to get out of it? Because they still...
Why cool commercials won’t help Microsoft, but what could?
I don't think ads can change how consumers perceive a company. And that's why Jerry Seinfeld isn't going to save Microsoft's reputation with "cool...
Sunday wrap-up
Why am I blogging while watching football? Well besides that fact that its party time because the Buffalo Bills destroyed Seattle, something just sparked...
What do we really want from a company? (Volume 1)
It depends on what side of the fence you are on. Are we talking about employment or goods and services?Let's think of this is...
The real losers in the presidential campaigns
And the winner(loser) is: the press. Rumors swirling about Palin, Obama and McCain. What is the truth? Well it used to be that the...
