Google and the future of search
I read an interesting article today about JC Penney gaming Google. How did Google find out? They had to be told by a journalist. So who looks worse, JC Penney or Google? In my opinion Google does. JC Penney did what many business do–they exploited a loophole. And what they did wasn’t illegal. They just pissed a company off–the wrong company mind you.
So, Google’s algorithm isn’t doing what it is supposed it. It got gamed and it constantly gets gamed. So it makes one wonder how far can a algorithm go before it stops being valuable because it is constantly outsmarted by humans. Humans who don’t even know the recipe.
Google is obviously great at what they do, but it can be better. Daily we search and find things that aren’t relevant and Google takes that into account as best they can–like a click through to those links and bounce rates. But is that enough? A click through is the equivalent of going through a turnstile–just because you go in doesn’t mean you enjoyed your visit. And just because you hit the back button back into Google doesn’t mean you didn’t like what you read. I know for instance when I’m searching I will right click a link and open multiple versions of the items that show up. I’ll then go to those pages to see what answers my question. Google has no real way of knowing which satisfied me the most because more often than not those are one click and I’m gone because I was either satisfied or not satisfied. Sure, if I continue to search for the topic that may signal that I’m less satisfied–but maybe I was partially satisfied.
So when does Google take into account real human interaction? They want us to apply interaction to photos on Picasa by tagging people. Why not allow for a system of ratings for search? Why not tag items in Chrome? Why not prompt users and ask if something they are reading in Chrome is relevant to the searches that are coming up for those pages–regardless of how you got there. And if something is spam then it shouldn’t even show up–but that still continues to happen.
Sure, it could be abused like all things, but if they are a Gmail user or have a Google account then that would limit such issues as well as tracking via a Chrome/computer combination. Machine based learning has been good for Google–but it still has a ways to go and maybe that last 80-100% cannot be overcome with any meaningful way and a huge cost, but wouldn’t it be great to know a million people liked a page based on your same search query?
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