Go Daddy customer service is surprising
Far too often our experiences with customer service is painful. And it often happens overseas. Over the past few days…
Too much choice can often be a bad thing
I hate when you go to a fast food places and they have too many options and am rushed by…
What is your company dabbling in?
I have friends who run businesses. Friends who work at all different types of companies and the government. What does…
The future of storytelling
After contemplating the idea of crowdsourcing my thesis, and it getting thoroughly rejected, I thought there might be something more…
What a bad website says about your business
If your website is old, poorly designed or its obvious the site was an afterthought then what do you think…
Whole Foods: How small gestures create fans
My wife ordered a cake for Easter. We were having family over for a big dinner. We arrived at Whole…
Why I love Nordstrom for men’s clothes and hate Jos. Bank
I’ve posted before that I was very happy with Jos. Bank clothes because they sent a regional director out to…
Why LandRollers rollerblades missed the boat with Cesar Millan
I’ve been a fan of Dog Whisper and Cesar Millan for years. I credit him for my having a fairly…
Thesis crowdsourcing experiment
I’m working on my thesis and thought it might be a cool social experiment to try to crowdsource for help….
Tell Comcast its 2009
Comcast Cares right? So they say. But just because your customer service people seem nice doesn’t fix other issues–like poor…