Social media is what you make it
Yes, social media is what you make it. And really, you need to make the best of it. Trying to do something quick and...
The future online and everywhere is analytics
This is getting old for many people who know me, but recently a friend turned me on to a book that I would have...
Why Twitter completely sucks
Twitter is good as a communication tool. However, I just discovered its biggest downfall. Getting hacked.
Like the New York Times, one of our corporate...
Go Daddy customer service is surprising
Far too often our experiences with customer service is painful. And it often happens overseas. Over the past few days I've dealt with Go...
Too much choice can often be a bad thing
I hate when you go to a fast food places and they have too many options and am rushed by the dozen people behind...
What is your company dabbling in?
I have friends who run businesses. Friends who work at all different types of companies and the government. What does everyone one of them...
The future of storytelling
After contemplating the idea of crowdsourcing my thesis, and it getting thoroughly rejected, I thought there might be something more to it. What about...
What a bad website says about your business
If your website is old, poorly designed or its obvious the site was an afterthought then what do you think your customers will think...
Whole Foods: How small gestures create fans
My wife ordered a cake for Easter. We were having family over for a big dinner. We arrived at Whole Foods to get our...
Why I love Nordstrom for men’s clothes and hate Jos. Bank
I've posted before that I was very happy with Jos. Bank clothes because they sent a regional director out to help replace a bundle...
