What a bad website says about your business

If your website is old, poorly designed or its obvious the site was an afterthought then what do you think your customers will think of you as a company? If your engage in a company for any reason and you do some research and come across their website and it looks like the site for [...]

Whole Foods: How small gestures create fans

My wife ordered a cake for Easter. We were having family over for a big dinner. We arrived at Whole Foods to get our cake only to find out that they sold it. They assumed because we arrived a bit later than anticipated we didn’t want it. We understood that, but it didn’t make my [...]

Why I love Nordstrom for men’s clothes and hate Jos. Bank

I’ve posted before that I was very happy with Jos. Bank clothes because they sent a regional director out to help replace a bundle of my clothes. I will tell you now that I wouldn’t buy another article of clothing from Jos. Bank again. Every article of clothing I own from their company has fallen [...]

Why LandRollers rollerblades missed the boat with Cesar Millan

I’ve been a fan of Dog Whisper and Cesar Millan for years. I credit him for my having a fairly obedient German Shepherd. Realizing that I may not have an hour a day to walk him, after reading Cesar’s new book which tells me I better walk my dog twice a day for a half [...]

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