Cinemark off the mark

Nothing is worse than when you want to purchase something online and its hard. Buying anything should be made as easy as possible.. but if you try to use a gift card online through Cinemark good luck. I went in to use a gift card and then got an error. They didn’t have my email [...]

Show that you care

I’ve had something wrong with my foot for about a week. It felt broken for a few days and then over time its slowly felt better. But I’d have avoided the doctor for as long as possible because doctor’s visits are often as agonizing as the issue that brought you there. But this visit was [...]

The death of newspapers

Time ran an article recently entitled “How to save your newspaper.” It should have been entitled “How to kill your newspaper.” Walter Isaacson is under the false impression that all newspaper content is worth buying. He is wrong. Even the great New York Times couldn’t make enough money selling their premium content. And don’t even [...]

Talking a good game

A funny thing happened to me at Target yesterday. There was a cashier who talked a lot. Talked to the point of being a little weird. But he talked about wanting to make people happy in hopes that they would come back again–which he said would keep him employed. True enough. So even as weird [...]

How to spread great word of mouth about your product/service

Recently on vacation my wife and I took a Kayak tour in Kauai, Hawaii. Not only was the guide extremely nice, but he was amazingly knowledgeable. We were served well at an amazing price and educated along the way. By the time we left Kauai we told at least a dozen people we met along [...]

Rated the best… huh?

How many times have you read or heard something was rated the best? While on vacation in Kauai our hotel’s island guide said the golf course at our hotel was rated the best in Hawaii. My question was “by who?” I wasn’t surprised to find out they had no idea who rated it. But even [...]

I screwed up

President Obama admitted recently that he “Screwed up” with the nomination of Tom Daschle. It’s refreshing. I hope companies take President Obama’s lead and allow their employees to screw up more. If they did we’d be a lot more innovative as a whole. That’s why Google has been so successful. If you’ve read Clayton M. [...]

Why I love to love/hate Consumer Reports

I love Consumer Reports because I believe they are unbiased. I hate Consumer Reports because they are always way behind everyone else to review products. It appears they never want to trump their printed release of reviews–huge mistake. If I’m wrong about this please someone correct me because I’m a loyal subscriber–for now. The issue [...]

A service from Twitter I’d pay to use

Running a newspaper’s online department offers some opportunities to try many new and interesting technologies. One that has been a constant issue however has been chat programs. They are server intensive and don’t always provide much ROI. The ROI issue is simple. Everyone has heard of the fax machine example.. where the first fax machine [...]

Social shopping

There are two reasons I never buy clothes online: I don’t know how they will fit or look on me. I’d love to be able to upload an image and then body dimensions and do a virtual fitting. I could then show my wife or friends what it looked like and get their opinions. A [...]

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