One of the most powerful monopolies most people don’t know about looks like it is coming apart at the seams. The Associated Press, the newspaper wire service, has been in business since 1846 without much of a challenge. Until now. The Associated Press has been arrogant, painfully behind the times and overpriced for years. Over [...]
Best Buy does pretty well. So why don’t they have toilet seat covers? Sure, they provide more piece of mind than actual protection, but we’re talking about customer experience here. Part of customer experience is providing something that is more mental than physical. One a positive note: Best Buy employees tend to be helpful–how can [...]
In the world where using the web is hassle free why does Best Buy want a social security number in order to pay your online bill? People are growing evermore paranoid of giving out their credit card number let alone their social security number. Aren’t we told every day not to give out our social [...]
Ebay has been working hard to help you spend your money–but get a lot of stuff cheaper. We all know that Wal-Mart is the home of low prices and now that the economy is tanking they have found their niche once again. To their credit–Wal-Mart has introduced a section called: “Money-Saving Tips” with video and [...]
I went into a local Radio Shack looking for an enclosure for a hard drive. The bad news was they didn’t have it.. the good news was the employee told me to try a local store a few doors down. I went to the store a few doors down, but they didn’t have anything either. [...]
You know where my favorite place is to hear new music? YouTube. And not the videos–just songs people upload to nothing more than static images. Of course record labels are quick to yank these down for being unauthorized, but that is a mistake. If I was an artist I’d upload my entire album as seperate [...]
In the midst of all the economic upheaval there has never been a better time than now to join forces with other companies. Friend or foe, now is a great time to explore opportunities. Not all ventures will turn massive profits–but right now saving money with economies of scale and/or exchanging help could produce more [...]
So what do your customers want? I have no idea. Have you ever asked them? Ask yourself one question: Why do I make my product/service/etc.? Then answer it by doing the simplest of things: Ask your potential customers if they’d care. If they don’t. Either figure out what you need to do to make them [...]
Recently our company had to buy an editorial system. That has nothing to do with our website’s content management system–except that the company that built the editorial system wanted to sell us a content management system for the web. The problem is that they use their own proprietary language for writing code and they use [...]
