Why I love Nordstrom for men’s clothes and hate Jos. Bank

I’ve posted before that I was very happy with Jos. Bank clothes because they sent a regional director out to help replace a bundle of my clothes. I will tell you now that I wouldn’t buy another article of clothing from Jos. Bank again. Every article of clothing I own from their company has fallen [...]

Why LandRollers rollerblades missed the boat with Cesar Millan

I’ve been a fan of Dog Whisper and Cesar Millan for years. I credit him for my having a fairly obedient German Shepherd. Realizing that I may not have an hour a day to walk him, after reading Cesar’s new book which tells me I better walk my dog twice a day for a half [...]

Thesis crowdsourcing experiment

I’m working on my thesis and thought it might be a cool social experiment to try to crowdsource for help. Its not about helping me write my thesis, but helping me find studies, articles, opinions and books. I’ve found a lot of books and studies (I’ll list those this weekend) but of course there is [...]

Tell Comcast its 2009

Comcast Cares right? So they say. But just because your customer service people seem nice doesn’t fix other issues–like poor quality products. My wife ordered “Twilight” on OnDemand. Halfway through the movie the DVR errored out. We went to saved programs and hit play. It errored out again. The second time we went there it [...]

How Amazon got smart

Yesterday I downloaded a book to my iTouch via Amazon. It’s the same as if you purchased it on your Kindle. It’s quite a wonderful addition to the iTouch and frankly anyone who loves reading and wants their books instantly. Even though the iPhone and iTouch are competitors, Amazon just insured itself more and more [...]

Fear of crowds

If a crowd is swarming do you run to it or run away from it? I guess the answer depends on whether they are carrying rocks and torches. But I have to wonder why companies often seem to run away from crowds who are carrying cash. The crowds aren’t carrying physical money to your door–but [...]

Cinemark off the mark

Nothing is worse than when you want to purchase something online and its hard. Buying anything should be made as easy as possible.. but if you try to use a gift card online through Cinemark good luck. I went in to use a gift card and then got an error. They didn’t have my email [...]

Show that you care

I’ve had something wrong with my foot for about a week. It felt broken for a few days and then over time its slowly felt better. But I’d have avoided the doctor for as long as possible because doctor’s visits are often as agonizing as the issue that brought you there. But this visit was [...]

The death of newspapers

Time ran an article recently entitled “How to save your newspaper.” It should have been entitled “How to kill your newspaper.” Walter Isaacson is under the false impression that all newspaper content is worth buying. He is wrong. Even the great New York Times couldn’t make enough money selling their premium content. And don’t even [...]

Talking a good game

A funny thing happened to me at Target yesterday. There was a cashier who talked a lot. Talked to the point of being a little weird. But he talked about wanting to make people happy in hopes that they would come back again–which he said would keep him employed. True enough. So even as weird [...]

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